Effective Date: 18th October 2024
Ear Zone ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.earzone.co.uk (the “Site”) or use our ear microsuction services.
By using our Site or services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various types of personal information to provide you with our services. The information we collect includes:
1.1 Personal Information You Provide to Us
• Contact information: Your name, phone number, email address, and mailing address when you book an appointment or fill out a contact form.
• Health information: Any medical information you provide, including relevant details about your ear health or conditions related to the microsuction procedure.
• Payment details: When you make a purchase, we collect your payment information (credit/debit card details) to process payments.
1.2 Automatically Collected Information
• Log data: Information such as your IP address, browser type, operating system, access times, and referring URLs when you access our Site.
• Cookies and similar technologies: We may use cookies or similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Providing services: To schedule and deliver our ear microsuction services.
• Communication: To send you appointment confirmations, respond to your inquiries, or provide important information about your treatment.
• Payments: To process your transactions and handle billing.
• Improving our services: To understand how you use our Site and services, so we can enhance the user experience.
• Compliance: To comply with applicable laws, regulations, and legal obligations, including maintaining medical records.
3. Sharing Your Information
We do not sell or trade your personal information. However, we may share your personal data under the following circumstances:
• Service providers: We may share your data with third-party service providers who assist in delivering our services, such as payment processors, IT support, or hosting providers.
•Healthcare professionals: With your consent, we may share medical information with other healthcare providers for treatment purposes or referrals.
• Legal obligations: We may disclose your information if required by law, such as in response to a legal request, court order, or governmental regulation.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using encryption where necessary and secure payment gateways. However, please be aware that no online transmission of data is completely secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and as required by law. Medical information related to your treatment may be retained for a legally mandated period to comply with healthcare regulations.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: You can request access to the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to our legal obligations.
• Restriction: You have the right to restrict or object to the processing of your personal data in certain circumstances.
• Portability: You may request to receive a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Cookies and Tracking Technologies
We use cookies to enhance your experience, such as by remembering your preferences and analyzing how visitors use our Site. You can manage or disable cookies through your browser settings, though some features of the Site may be affected by this.
8. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any external websites you visit.
9. Children’s Privacy
Our services and Site are not intended for use by children under the age of 12, and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is managed, please contact us at:
Ear Zone Ltd